Once your item is dispatched, you will receive tracking details with your estimated arrival date. Please see shipping below:

US - $40

All US orders will be shipped via overnight service for 1 day delivery, with a signature required on delivery.

We aim to dispatch all our orders within 7 business days (unless stated otherwise) from our NY Atelier. We will be in touch with the shipment date within 24 hours of order confirmation.

Please note that our order cut off time is 12 noon EST and orders placed on a weekend (or on a Friday afternoon) will be processed the following working day. 

In the unlikely event of your shipment falling outside of these delivery agreements your outgoing shipping costs will be refunded.

Please note that shipping times may also vary when subject to national holidays and Federal holidays.

If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery hub we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you and we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you compensation for the net costs we will incur as a result of your breaking the contract.

Exchange & Return Policy

At Safiyaa, each piece is made-to-order—expertly crafted from the moment your order is placed. Your garment is produced exclusively for you by a single dedicated tailor, reflecting our commitment to precision, quality, and personalisation.

Due the personalised nature of our pieces and our sustainability ethos of avoiding overproduction, we are unable to accept cancellations or refunds. However, we are pleased to offer thoughtful alternatives such as exchanges, store credit, or complimentary alteration guidance.

Exchange & Store Credit

For non-customised pieces, we are happy to arrange an exchange or offer store credit within 30 days of receiving your order. To be eligible, returned items must be unworn and unaltered, in their original condition and with all original tags attached.

If a returned piece does not meet these requirements, it will be sent back to you and we will be unable to proceed with the exchange or issue store credit.

Customised Pieces

Garments that have been personalised—including adjustments to fit, colour, or design—are considered final sale and are not eligible for return or refund. That said, we offer complimentary alterations and are here to support with as many appointments as you need.

We provide complimentary alterations at our London and New York Showrooms, and offer virtual fitting consultations for clients based elsewhere.

For further assistance, please contact: returns@safiyaa.com

Sales tax will be automatically added to the order at checkout according to Maison Safiyaa LLC's sales tax filing status.

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense.

To receive your shipping label and arrange to replace your product, please contact returns@safiyaa.com.

Any Safiyaa items purchased from boutiques, department stores or any other location selling our merchandise cannot be returned to us.Safiyaa.com.

Nothing in these terms will affect your statutory legal rights.

If you have any questions or queries regarding the shipping and returns procedure please contact information@safiyaa.comor give us a call on+44 (0) 203 411 8857or WhatsApp +44 (0) 7884 499272.