Shipping & Returns

DELIVERY WINDOWS

Once your item is dispatched, you will receive tracking details with your estimated arrival date. Please see shipping below:

All US orders can be shipped via ground service with a delivery estimate of 1-5 business days or overnight service for 1 day delivery.

We aim to deliver all our orders within 5-7 business days within the USA (unless stated otherwise).  We will be in touch with the shipment date within 24 hours of order confirmation.

Please note that our order cut off time is 12 noon EST and orders placed on a weekend (or on a Friday afternoon) will be processed the following working day. 

In the unlikely event of your shipment falling outside of these delivery agreements your outgoing shipping costs will be refunded.

Please note that shipping times may also vary when subject to national holidays and Federal holidays.

If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery hub we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you and we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you compensation for the net costs we will incur as a result of your breaking the contract.

 

RETURNS

You can return any item to us free of charge within 14 days receipt of goods providing the items are in the original condition with tags attached.

Items will be inspected upon arrival and any items that do not meet the above requirements or are returned worn, used, altered or damaged will be returned to sender and a refund will not be issued.

To arrange a return, please contact returns@safiyaa.com to obtain a prepaid returns label to send back your item(s).

Please note shipping and handling charges are non-refundable. However, we will refund shipping charges when we have made a shipping error or there has been a delay in your shipment.

 

SALES TAX AND DELIVERY CHARGES

Sales tax will be automatically added to the order at checkout according to Maison Safiyaa USA LLC's sales tax filing status.

Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

  

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense.

To receive your shipping label and arrange to replace your product, please contact returns@safiyaa.com.

 

SAFIYAA ITEMS PURCHASED AT OTHER LOCATIONS

Any Safiyaa items purchased from boutiques, departments stores or any other location selling our merchandise cannot be returned to us.Safiyaa.com.

 

YOUR RIGHTS  

Nothing in these terms will affect your statutory legal rights.

 

QUERIES

If you have any questions or queries regarding the shipping and returns procedure please contact information@safiyaa.com or give us a call or WhatsApp +44 7366 462421.